# The Mobility Outlet - Full Content > Concatenated body content of every key page listed in /llms.txt. Generated 2026-06-18 for AI agents that prefer one-fetch grounding over per-link crawling. See /llms.txt for the curated index. --- ## About The Mobility Outlet Source: https://themobilityoutlet.co.uk/about/ The Mobility Outlet is a major UK brand and products are designed and manufactured to meet the high standards of UK healthcare institutions and have been supplied to the NHS for many years. The Mobility Outlet means superior style and quality at an affordable price. These wheelchairs and accessories have been supplied in the UK for 15 years and has been used by more than 1 in 5 UK wheelchair users over this period of time. The Mobility Outlet prides itself on supplying quality products that offer great value-for-money for known and trusted branded wheelchairs. We specialise in wheelchairs that make it easier for you to get out and about – be they foldable, lightweight, collapsible, pull-apart or any combination of these. We are fully based in the United Kingdom and all products are shipped domestically to the UK mainland. --- ## What is VAT Relief? Source: https://themobilityoutlet.co.uk/what-is-vat-relief/ If you are purchasing a mobility aid for yourself or a loved one who is chronically sick or disabled, you may be eligible for VAT Relief. This means the product can be supplied VAT-free at a reduced price. We are transparent with our online prices, and most of our prices include VAT Relief unless otherwise stated, as some products are exempt from the scheme and must include VAT. ### Am I eligible? For VAT purposes, you are considered chronically sick or disabled if you have: - A physical or mental impairment that has a long-term and substantial adverse effect on your ability to carry out everyday activities. - A condition that the medical profession treats as a chronic sickness (a long-term health condition). The term ‘chronically sick or disabled’ does not include someone who is only temporarily disabled or incapacitated, such as with a broken limb, or someone who is elderly but not chronically sick or disabled. You do not need HMRC’s permission to declare that you are disabled or chronically sick, and our advisers cannot determine your status. Some commonly accepted long-term health conditions include: - Arthritis - C.O.P.D. - Dementia - Diabetes - Emphysema - Heart Disease - Stroke ### How do I claim VAT Relief? To claim VAT Relief, you will need to make a self-declaration confirming your eligibility when placing your order. **Online:** At checkout, before proceeding to payment, select that you wish to claim VAT Relief, and enter your condition and name. The VAT will be removed before you move to the payment section. Ensure the price you see does not include VAT before making payment. You do not need to send completed declarations to HMRC. ### Do I qualify for VAT Relief if I am buying the item for someone else? Yes, the same guidelines apply whether you are buying the item for yourself or someone else. However, the following are not eligible for VAT Relief: - Goods used for business purposes. - Goods supplied to or for an in-patient or out-patient of a hospital, or to or for a resident of a nursing or care home, where the goods are for use in the care or treatment provided in the hospital or nursing or care home. ### Is VAT Relief available on everything? No, VAT Relief is only available on products designed solely to meet the needs of people with one or more disabilities or long-term health conditions. This typically applies to many mobility and independent living aids. For example, general-purpose equipment such as an air conditioning device, a lounge recliner chair, or an overbed table might benefit a disabled or chronically sick person but cannot be bought VAT-free because they are not designed solely for use by a disabled person. These products will be clearly identified online as including compulsory VAT. For more information please visit this [Government VAT Relief](https://www.gov.uk/guidance/vat-relief-on-certain-goods-if-you-have-a-disability) page. --- ## Delivery and Returns Policy Source: https://themobilityoutlet.co.uk/delivery-returns/ ### Delivery All orders are delivered via UPS using a 48 hour delivery courier, the tracking number will be supplied on dispatch. We hope to ship orders the same day if the order is placed before 12 noon and following day for orders placed after this or over the weekend. #### #### **Charges and Geographical Locations ** Free Delivery Options Delivery of all The Mobility Outlet orders is free in the UK with the exception of the following post codes, where an additional delivery charge is applied. The charge is £15 exclusive of VAT. Post Codes effected: BT, JE, GT, PA75, PA74, PA73, PA72, PA71, PA70, PA69, PA68, PA67, PA66, PA65* PA64, PA63, PA62, PA61, PA60, PA49, PA48, PA47, PA46, PA45, PA44, PA43, PA42, PA42 KA28, KA27, PA20, HS, PA76, PA77, PA78, ZE, KW15, KW16, KW17, TR25, IM, TR24, TR23, TR22 TR21, PO41, PO40, PO39, PO38, PO37, PO36, PO35, PO34, PO33, PO32, PO31, PO30 **The Mobility Outlet only delivers to the UK and Northern Ireland and can not send any products outside of this geographical area.**   ### Returns #### Cancelling your order If you wish to cancel your order, then we ask for you to let us know within 60 minutes of receiving your confirmation email. Unfortunately, after this time we are unable to make any changes to your order before it is despatched. As a result, an additional cost may apply to any delivery cancelled, redirected, or refused at your request. If the order is no longer required, this cost may be deducted from your refund. To request a cancellation, please call a member of our customer services team on [0141 483 6716](tel:+441414836716). #### Returning your order Following the acceptance of your order, we hope that your new purchase meets all your expectations. If for any reason you are not happy with your product because of suspected damage either in transportation or on delivery, then you must inform us within 48 hours of receiving your order. Alternatively, if you have simply changed your mind then we ask for you to let us know within 14 days of receiving your order. Unfortunately, after this time we are unable to accept your return. This 14-day period is the time you must decide whether to return your goods, you then have a further 14 days to send the goods back. We will supply you with a customer returns number so we can identify your product and issue a refund when it is returned to our warehouse. Please include this number on your return. Returns & Warranty Claim Form To help us process your return or warranty claim as quickly as possible, please complete our Returns & Warranty Claim Form. The form can be filled in digitally, saved, and emailed to [sales@themobilityoutlet.co.uk](mailto:sales@themobilityoutlet.co.uk) along with any supporting photos. [Returns & Warranty Claim Form (PDF) ](https://themobilityoutlet.co.uk/wp-content/uploads/2026/04/TMO-Returns-Warranty-Form.pdf) All returns are at the customers own expense. Please arrange a suitable carrier to return to our premises. You may decide to return the item yourself using you preferred carrier however we do recommend taking out additional insurance cover, to the value of the item, to protect you from any potential damage incurred during transit. Please see our returns address below: The Mobility Outlet C/o Stanford Logistics Unit 25 Whistleberry Park Hamilton ML3 0ED #### Trying out your item & keeping your packaging As part of our returns process, we allow you to unpack the product and inspect it to ensure that it is as you expected. We advise you to do this carefully and keep all original packaging as any damage caused may reduce your right to return the product for a full refund. If you have used the product or had it installed, we may not be able to sell it to another customer. The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop. Please be aware that where the value of the product has been reduced by your use, we may only make a partial refund, or charge you for the reduction in value because of you handing the goods more than was necessary. To assist in this process, we reserve the right to request images of your product before authorising its return. If the product is returned unused and in its original packaging, you will receive a full refund. On successful inspection of our quality checks, we will provide a refund within 14 days of receiving the order back. --- ## Warranty Policy Source: https://themobilityoutlet.co.uk/warranty-policy/ ### Warranty Duration and Coverage It is the Mobility Outlet policy to guarantee our products for a period of twelve months from their placement into service. The warranty applies to any defects in workmanship or materials, which renders the product unfit for its intended use. The Mobility Outlet wheelchairs must be used in accordance with the information provided, with service work carried out through an approved service agent in accordance with the wheelchair information manual. The wheelchair information guide includes service record information, which should remain with the wheelchair. ### Defective Parts / Sub-Assemblies / Assemblies In the event of a defective part / sub assembly or assembly that requires replacement(s), the preference is that only genuine The Mobility Outlet components shall be utilised. The fitting of other industry standard components is acceptable when fitted as recommended in our technical manual. Unsupported modifications shall render the warranty void and any subsequent losses or claims shall be the liability of the organisation undertaking such repairs or modifications. The Mobility Outlet will not be liable for consumable items at any stage during the warranty period unless defects in workmanship or materials have caused a product failure. Such consumable items include tyres, inner tube, handgrips, tipping sleeves, footplate mats, upholstery, fabrics, belts, etc. ### Spares All orders for warranty replacement parts shall be processed by The Mobility Outlet within 4 working days or as stock levels permit. All parts will be supplied and invoiced under normal trading terms. All genuine R Healthcare Spares carry 12 months warranty from the date it is put into service. ### Contact Information for Warranty Claims All warranty claims, spare parts returns, and relevant queries relating to this warranty procedure should be addressed to: Customer Services, The Mobility Outlet, Unit 25 Whistleberry Park, Hamilton, ML3 0ED Telephone: [0141 483 6716](tel:+441414836716) Email: [sales@themobilityoutlet.co.uk](mailto:sales@themobilityoutlet.co.uk) --- ## Choosing the Right Foldable Wheelchair – Your Essential Guide Source: https://themobilityoutlet.co.uk/choosing-the-right-foldable-wheelchair-your-essential-guide/ If you’re a wheelchair user, you likely spend hours and hours in your chair every day. That’s why it’s so important to have a mobility solution that’s right for you. For some, that might mean purchasing a [foldable wheelchair](/lite-foldable-wheelchair), which can offer the versatility and portability that some users yearn for. They’re designed to collapse or fold down easily, meaning they can be transported in a car, bus, or plane without the need for special equipment. This is perfect for those who frequently travel or for those who have limited storage space at home. They are light, compact, and perfect for people who lead more active lifestyles. However, not all foldables are created equal – and for some, a portable wheelchair won’t be the best option for them. To make the most out of your purchase, it’s essential to understand what features to look for and how they can affect your overall experience. This guide aims to provide you with the knowledge you need to make an informed decision. ### Functionality & Durability Functionality and durability are perhaps the most crucial aspects when choosing a foldable wheelchair. These two factors ensure that the wheelchair not only meets the user’s specific needs but also withstands the test of time. Foldable wheelchairs are built with functionality in mind, with features to enhance the user’s comfort and independence. You should consider factors such as seat width, height, depth, and the adjustability of the foot and armrests. Additionally, pay attention to the wheelchair’s weight capacity to ensure it can safely support the user. Remember that the wheelchair must be easy to fold and unfold without requiring too much strength or effort. The durability of a [portable wheelchair](/lite-foldable-wheelchair) like this is equally important. As these wheelchairs are frequently folded and transported, they should be built to endure this regular wear and tear. Look for one built with a sturdy frame, typically made from lightweight yet robust materials like aluminium or steel. The wheels should be durable enough to navigate different terrains, from the smooth surfaces of indoor settings to challenging outdoor environments. It’s worth noting that, while they may be a little more expensive than a traditional non-portable device, you get what you pay for – which is often the case with mobility aids. A quality purchase with a higher investment will undoubtedly lead to less money spent on repairs and replacements over time. ### Comfort & Ergonomics When it comes to a mobility aid, for anything from wheelchairs to an [Upwalker](/rollators/upwalker/) or [folding rollator](https://themobilityoutlet.co.uk/rollators/fold-down-rollator/), comfort should never be compromised. Foldable wheelchairs can be equipped with various ergonomic features to ensure the user’s comfort, even during prolonged use. The seat is one of the most critical areas for comfort. Look for a wheelchair with a cushioned seat and backrest to provide adequate support and pressure relief. Some models also offer contoured or customised seats to fit the user’s body shape perfectly, minimising discomfort during extended periods of sitting. The armrests and footrests should also be adjustable, allowing the user to find the most comfortable position, with adequate padding available too. Finally, consider the overall ergonomics of the wheelchair. The design should promote a good sitting posture to prevent back and neck strain. In addition, the wheelchair should be easy to manoeuvre, with user-friendly controls that do not cause unnecessary strain or fatigue to the user’s hands. ### Transportation & Portability One of the defining features of a foldable wheelchair is its portability. For those who often travel or have limited storage space, this factor becomes an essential part of the decision-making process. Consider the size and weight of the foldable wheelchair when collapsed. Will it fit in the trunk of your car, a storage closet, or an aeroplane’s overhead compartment? The lighter and more compact the wheelchair, the easier it will be to handle during travel or when storing. A foldable wheelchair’s design can significantly impact its portability. Some models fold down flat, while others collapse in a more compact cube-like shape. Certain foldable wheelchairs even come with a carrying case, making transportation even more convenient. It’s important to remember that the user’s physical capabilities should be considered when deciding on a wheelchair. A heavier, less-portable offering may provide more much-needed stability, and if the user is often homebound, a folding wheelchair may just be unnecessary. ### Customer Service & After-Sales Support Last but not least, customer service and after-sales support should influence your foldable wheelchair buying experience. Top-notch customer service can make the purchasing process smooth and stress-free, while excellent after-sales support ensures you’ll get help when you need it. Choose a brand that offers a comprehensive warranty on their foldable wheelchairs, like our 12-month one. This will provide you with peace of mind knowing that you are covered for repairs or replacements should any issue arise. Additionally, a brand that provides accessible customer support through various channels (be it phone, email, or chat) ensures that you can get assistance when needed. Look for companies with positive customer reviews regarding their support, as this is a good indicator of their commitment to customer satisfaction. At The Mobility Outlet, we pride ourselves on our dedication to quality customer service and after-sales support. We understand the importance of reliable mobility solutions, and our team is always ready to help with your queries and concerns. ### So, What’s Next When Looking For A Folding Wheelchair? We hope this guide has helped shed some light on what you should look for in your foldable wheelchair. Now to the next step – buying one. We think we can help! At The Mobility Outlet, we offer a wide range of high-quality [wheelchairs for sale](/wheelchairs/), all designed to cater to your unique needs. Our team is ready to help you find the wheelchair that’s right for you, so [contact us](/contact/) when you’re ready to take your mobility up another level. --- ## How to choose the correct wheelchair, a guide from The Mobility Outlet (TMO) Source: https://themobilityoutlet.co.uk/how-to-choose-the-correct-wheelchair-a-guide-from-the-mobility-outlet-tmo/ This is the most important part of the process for obtaining a [wheelchair](https://themobilityoutlet.co.uk/wheelchairs/), that will meet your needs and give you a product that will meet your needs successfully. Take time here before you make your purchase to think about what you need so you get the right product first time. This will save you both time and money. We The Mobility Outlet (TMO) have created the following guidelines to help you in this process. - Occupant Weight – wheelchairs and [rollators](https://themobilityoutlet.co.uk/rollators/) have a maximum weight carrying capacity, this is the total weight that the wheelchair can safely carry. This should include your weight, the usual clothes you wear, any things you carry while in the wheelchair. This will give you the total weight that needs to be carried by the wheelchair. All products listed on The Mobility Outlet (TMO) show the maximum carrying capacity, use this to limit your search to products that are suitable. - Wheelchair Propulsion – Wheelchairs are described as either Attendant Propelled or Occupant Propelled. What this means for the user is: Attendant Propelled – A small wheel at the back of the wheelchair which means that the person in the chair requires an attendant to push them. The chair cannot be manoeuvred by the person in the wheelchair. - Occupant Propelled – A large wheel with a diameter of 22″ or 24″ and fitted with a handrim which allows the user in the wheelchair to manoeuvre the wheelchair themselves. This gives the user freedom to move themselves as they require. Occupant Propelled wheelchairs can also be moved by an attendant. - If you require additional comfort when being moved in the wheelchair and would normally select an Attendant Propelled model, think about selecting the Occupant Propelled model, the larger wheel will give a smoother ride over uneven surfaces. - If you need to side transfer to and from the wheelchair, the larger wheel makes this more difficult as the wheel will sit above the seat tube of the wheelchair. The user will have to move forward in the wheelchair to allow them to transfer without the larger wheel getting in the way. - Browse our Manual Wheelchairs to compare self-propelled and transit options. - Occupant/User Activity and Environment – Think about how active you will be, what do you need the wheelchair to do for you. Look at the specification of the chair, its dimensions, weights and accessories. Look for a wheelchair that will meet your requirements. However, a thing to remember is that on less expensive chairs you will have to fit the wheelchair rather than the wheelchair fit you. The more bespoke a wheelchair the more expensive it is and the more guidance should be sought. For lightweight, portable options, explore our [Lightweight Wheelchairs](https://themobilityoutlet.co.uk/wheelchairs/folding-wheelchairs-collapsible-lightweight-ultra-portable/) range. - User Safety Awareness – The user is in the wheelchair, how aware are they of potential risks, stability issues if you lean too much to the side or back. Being able to get in and out of the wheelchair, do the footrests move out of the way so you do not trip. Can the armrest move out of the way to allow you to side transfer. Do you need stabilisers, elevating leg rests, stump supports, can the chair you want use them. - Seat Size – selecting the correct seat size is important. You do not want a chair either too small, you cannot fit in it, or too large, you cannot use the footrests or armrests correctly due to the width. The best way to measure your required seat size is to sit on a firm surface and measure the widest point of your body, this will ensure that the chair is the correct width for you. - Footrests – All footrests of chairs on The Mobility Outlet are height adjustable, you can set the footrest to the correct height to ensure that you are sitting comfortably in the chair. Make sure that as part of the initial setting up you make sure the footrests are set at the correct height. - The Lap Belt – this is an important safety device. When using the wheelchair make sure that you secure the lap belt set to the correct length to keep you safe in the chair. The belt should be angled at close to 45 degrees to ensure its most efficient use. - Transport – Will you be using community transport or suitably equipped vehicles, in that case the chair needs to be “Crash Tested” that is to have passed the ISO 7176-19 test. This means that the chair can be used safely in these vehicles. Not all chairs The Mobility Outlet supply are crash tested, those that are, you will see them marked as “Crash Tested”. For travel-friendly options, see our [Folding Wheelchairs](https://themobilityoutlet.co.uk/wheelchairs/folding-wheelchairs-collapsible-lightweight-ultra-portable/) collection. Use the above information to guide your wheelchair purchase decision to get the chair right first time. The Mobility Outlet is here to support you in choosing your wheelchair or [rollator](https://themobilityoutlet.co.uk/rollators/).