Delivery and Returns Policy
Delivery
All orders are delivered via UPS using a 48 hour delivery courier, the tracking number will be supplied on dispatch.
We hope to ship orders the same day if the order is placed before 12 noon and following day for orders placed after this or over the weekend.
Charges and Geographical Locations
Free Delivery Options
Delivery of all The Mobility Outlet orders is free in the UK with the exception of the following post codes, where an additional delivery charge is applied.
The charge is £15 exclusive of VAT.
Post Codes effected:
BT, JE, GT, PA75, PA74, PA73, PA72, PA71, PA70, PA69, PA68, PA67, PA66, PA65*
PA64, PA63, PA62, PA61, PA60, PA49, PA48, PA47, PA46, PA45, PA44, PA43, PA42, PA42
KA28, KA27, PA20, HS, PA76, PA77, PA78, ZE, KW15, KW16, KW17, TR25, IM, TR24, TR23, TR22
TR21, PO41, PO40, PO39, PO38, PO37, PO36, PO35, PO34, PO33, PO32, PO31, PO30
The Mobility Outlet only delivers to the UK and Northern Ireland and can not send any products outside of this geographical area.
Returns
Cancelling your order
If you wish to cancel your order, then we ask for you to let us know within 60 minutes of receiving your confirmation email. Unfortunately, after this time we are unable to make any changes to your order before it is despatched. As a result, an additional cost may apply to any delivery cancelled, redirected, or refused at your request. If the order is no longer required, this cost may be deducted from your refund. To request a cancellation, please call a member of our customer services team on 0141 483 6716.
Returning your order
Following the acceptance of your order, we hope that your new purchase meets all your expectations. If for any reason you are not happy with your product because of suspected damage either in transportation or on delivery, then you must inform us within 48 hours of receiving your order. Alternatively, if you have simply changed your mind then we ask for you to let us know within 14 days of receiving your order. Unfortunately, after this time we are unable to accept your return.
This 14-day period is the time you must decide whether to return your goods, you then have a further 14 days to send the goods back.
We will supply you with a customer returns number so we can identify your product and issue a refund when it is returned.to our warehouse. Please include this number on your return.
If you decide to return the product at your cost then we may be able to refund your entire amount, if you wish we can arrange to collect the item using UPS, there is a cost of £15 for this which will be removed from the refund we issue.
You may decide to return the item yourself using you preferred carrier however we do recommend taking out additional insurance cover, to the value of the item, to protect you from any potential damage incurred during transit.
Trying out your item & keeping your packaging
As part of our returns process, we allow you to unpack the product and inspect it to ensure that it is as you expected. We advise you to do this carefully and keep all original packaging as any damage caused may reduce your right to return the product for a full refund. If you have used the product or had it installed, we may not be able to sell it to another customer.
The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop. Please be aware that where the value of the product has been reduced by your use, we may only make a partial refund, or charge you for the reduction in value because of you handing the goods more than was necessary. To assist in this process, we reserve the right to request images of your product before authorising its return.
If the product is returned unused and in its original packaging, you will receive a full refund.
On successful inspection of our quality checks, we will provide a refund within 14 days of receiving the order back.