Warranty Policy
Warranty Duration and Coverage
It is the Mobility Outlet policy to guarantee our products for a period of twelve months from their placement into service.
The warranty applies to any defects in workmanship or materials, which renders the product unfit for its intended use.
The Mobility Outlet wheelchairs must be used in accordance with the information provided, with service work carried out through an approved service agent in accordance with the wheelchair information manual.
The wheelchair information guide includes service record information, which should remain with the wheelchair.
Defective Parts / Sub-Assemblies / Assemblies
In the event of a defective part / sub assembly or assembly that requires replacement(s), the preference is that only genuine The Mobility Outlet components shall be utilised. The fitting of other industry standard components is acceptable when fitted as recommended in our technical manual.
Unsupported modifications shall render the warranty void and any subsequent losses or claims shall be the liability of the organisation undertaking such repairs or modifications.
The Mobility Outlet will not be liable for consumable items at any stage during the warranty period unless defects in workmanship or materials have caused a product failure. Such consumable items include tyres, inner tube, handgrips, tipping sleeves, footplate mats, upholstery, fabrics, belts, etc.
Spares
All orders for warranty replacement parts shall be processed by The Mobility Outlet within 4 working days or as stock levels permit.
All parts will be supplied and invoiced under normal trading terms. All genuine R Healthcare Spares carry 12 months warranty from the date it is put into service.
Contact Information for Warranty Claims
All warranty claims, spare parts returns, and relevant queries relating to this warranty procedure should be addressed to:
Customer Services, The Mobility Outlet, Unit 25 Whistleberry Park, Hamilton, ML3 0EDTelephone: 0141 483 6716
Email: sales@themobilityoutlet.co.uk